FAQ
Welcome to the FAQ section for the User Management feature of Privacy Lock. Here you can find answers to commonly asked questions about managing users within the platform.
Q How do I add a new user?
A To add a new user:
- Navigate to the Manage Users page from the left-hand menu.
- Click on the Create User button.
- Fill in the required details, including the user's email address and role.
- Click Save to create the user.
Q Who can add or remove users?
A Only users with the Super Admin role can add or remove users. If you need access, please contact your Super Admin.
Q What are the available user roles?
A
- Super Admin: Full access to all platform features, including managing other users.
- Manager: Limited access based on permissions set by the Super Admin.
Q How do I change a user's role?
A Currently, roles cannot be changed once a user is created. You may need to remove the user and re-add them with the new role.
Q How do I remove a user?
A To remove a user:
- Go to the Manage Users page.
- Find the user you want to remove in the list.
- Click the trash icon next to their entry.
Q What does the "On-Boarded" status mean?
A The "On-Boarded" status indicates that the user has successfully been added to the system and is active.
Q How many users can I add?
A The maximum number of users you can add is displayed above the user list (e.g., 1/10). If you need to increase the limit, contact support at support@privacylock.io.
Q Can I edit a user's email address?
A No, email addresses cannot be edited after a user is created. You will need to remove the user and create a new one with the correct email address.
Q How do I change my password?
A
- Navigate to the Security section from your profile settings.
- Enter your current password and the new password.
- Confirm the new password and click Save Changes.
Q What happens if I forget my password?
A If you forget your password, use the Forgot Password link on the login page to reset it. An email will be sent to your registered email address with further instructions.
Q How secure is user management on Privacy Lock?
A Privacy Lock employs industry-standard security measures, including encrypted communication and strict role-based access control, to ensure the security of your data.